The fine print, in plain English.

These terms cover the use of this website, the earnings estimate we provide, and the Live Luxe guarantee. Our management services themselves are governed by the Management Services Agreement each owner signs with us.

Last updated 14 September 2026

1. Using this website

This website is operated by Live Luxe Pty Ltd (ABN 16 678 772 613). By using it you agree to these terms. The content is general information about our services; it is not financial, legal or tax advice, and you should get your own advice before deciding to change how your apartment is used. We try to keep the site accurate and available, but we do not promise it is error-free or uninterrupted, and we may change or remove content at any time.

2. The earnings estimate

When you ask for an earnings estimate we use the details you give us, our booking data for comparable apartments, and public market information to estimate what your apartment could earn as a short stay. An estimate is an indication, not a promise. Actual results depend on the apartment, its presentation, availability, seasonality, events and the wider market. The estimate is free and creates no obligation on you or on us.

3. The Live Luxe guarantee

The promise. If, over the first 12 months that Live Luxe manages your apartment (the Guarantee Period), your Net Income is less than your Baseline Rent, we will pay you the shortfall plus $10,000.

Definitions

Baseline Rent means the long-term rent your apartment was achieving, or was assessed as achieving, when you signed with us — shown by your most recent residential lease, or by a written rental appraisal from a licensed estate agent that we agree in writing before the Guarantee Period starts — expressed as an annual figure (weekly rent × 52).
Net Income means the total amounts paid to you by Live Luxe for stays during the Guarantee Period, after our management fee and guest-related costs but before costs you would also carry under a long-term lease, such as strata levies, council rates, water rates, insurance, mortgage interest and depreciation.
Guarantee Period starts on the day your apartment is first available to guests on our listings and runs for 12 months.

Conditions

The apartment is available to guests for at least 330 nights of the Guarantee Period. Owner stays and owner blocks beyond 35 nights in total reduce the Baseline Rent proportionally.
The apartment is furnished and presented to the standard we agree at onboarding, and stays compliant with its building rules and with the law. Where we recommend works or items to reach that standard, they are completed before the Guarantee Period starts.
Our pricing, minimum-stay settings and guest screening apply throughout, and the apartment is listed only through Live Luxe during the Guarantee Period.
The apartment is not sold, substantially renovated or withdrawn during the Guarantee Period, and the Management Services Agreement stays in force for the full period.
One guarantee applies per apartment, for owners who sign with us on or after 14 September 2026. We may withdraw the guarantee for new sign-ups at any time; a guarantee already agreed in writing is honoured.

Assessment and payment

Within 30 days after the Guarantee Period ends we will send you a statement comparing Net Income with Baseline Rent. If there is a shortfall we pay it, plus $10,000, within 14 days of that statement, to the account we pay your owner disbursements to.

What the guarantee does not cover

Periods when the apartment could not be let because of events outside our control — for example government travel or gathering restrictions, building closures, natural disaster, or damage not caused by a guest we placed — are excluded from the Guarantee Period, and it is extended by the same length of time. The guarantee also does not apply where a condition above is not met.

4. Management services

Our short-stay management services, including fees, owner payments, cleaning, maintenance, insurance responsibilities and how either side can end the arrangement, are set out in the Management Services Agreement. If anything in these website terms conflicts with your Management Services Agreement, the Agreement applies.

5. Intellectual property

The Live Luxe name, monogram, photographs and the content of this website belong to Live Luxe Pty Ltd or our licensors. You may view and print pages for your own use in considering our services, but not otherwise copy, publish or use them without our written permission.

6. Liability

Nothing in these terms excludes rights you have under the Australian Consumer Law that cannot be excluded. Otherwise, to the extent the law allows, we are not liable for indirect or consequential loss arising from the use of this website or reliance on an earnings estimate, and our liability for anything else connected with this website is limited to $100. This section does not limit our obligations under the guarantee in section 3 or under a Management Services Agreement.

7. Privacy

Our privacy policy explains how we handle the information you give us through this website.

8. Governing law

These terms are governed by the laws of Victoria, Australia, and you agree to the non-exclusive jurisdiction of the courts of Victoria.

9. Contact

Questions about these terms or the guarantee: [email protected].